# HitPaw FotorPea

**URL:** https://community.hitpaw.com/c/hitpaw-fotorpea/6.md?page=3

[Latest](https://community.hitpaw.com/latest.md) · [Categories](https://community.hitpaw.com/categories.md) · [Tags](https://community.hitpaw.com/tags.md)

**Page:** 4

---

## [Why do my images have strange colors and lines after processing?](https://community.hitpaw.com/t/why-do-my-images-have-strange-colors-and-lines-after-processing/17)

<div class="topic-metadata">

**Author:** [@TheAlphajack](https://community.hitpaw.com/u/TheAlphajack)\
**Replies:** 0\
**Last updated:** [June 3, 2025, 4:17am UTC](https://community.hitpaw.com/t/why-do-my-images-have-strange-colors-and-lines-after-processing/17 "2025-06-03T04:17:29Z")

</div>

This issue may occur if the original image has extreme exposure, corrupted color data, or if the selected AI model is not suited for the image type. We recommend trying a different enhancement model (e.g., “Face Model” f…

---

## [How can I change my account from Windows OS to macOS?](https://community.hitpaw.com/t/how-can-i-change-my-account-from-windows-os-to-macos/18)

<div class="topic-metadata">

**Author:** [@TheAlphajack](https://community.hitpaw.com/u/TheAlphajack)\
**Replies:** 0\
**Last updated:** [June 3, 2025, 4:20am UTC](https://community.hitpaw.com/t/how-can-i-change-my-account-from-windows-os-to-macos/18 "2025-06-03T04:20:40Z")

</div>

HitPaw licenses are platform-specific. If you’ve purchased a Windows version and want to switch to macOS, please contact our support team with your order number. We will manually help you transfer the license.

---

## [Why did the AI Generator use my credits but not produce any image?](https://community.hitpaw.com/t/why-did-the-ai-generator-use-my-credits-but-not-produce-any-image/22)

<div class="topic-metadata">

**Author:** [@TheAlphajack](https://community.hitpaw.com/u/TheAlphajack)\
**Replies:** 0\
**Last updated:** [June 4, 2025, 4:30am UTC](https://community.hitpaw.com/t/why-did-the-ai-generator-use-my-credits-but-not-produce-any-image/22 "2025-06-04T04:30:54Z")

</div>

That’s because network interruption during rendering: Credits may still be deducted if the connection drops mid-generation. Please contact support with your prompt and time of use. If validated, credits can be manually …

---

## [Why I upgraded to a Perpetual Plan but am still being billed monthly?](https://community.hitpaw.com/t/why-i-upgraded-to-a-perpetual-plan-but-am-still-being-billed-monthly/21)

<div class="topic-metadata">

**Author:** [@TheAlphajack](https://community.hitpaw.com/u/TheAlphajack)\
**Replies:** 0\
**Last updated:** [June 4, 2025, 4:29am UTC](https://community.hitpaw.com/t/why-i-upgraded-to-a-perpetual-plan-but-am-still-being-billed-monthly/21 "2025-06-04T04:29:19Z")

</div>

This usually happens when the Perpetual Plan is purchased separately without canceling the Monthly subscription first. Please check your account dashboard for active subscriptions and cancel the recurring plan. If you we…

[Previous page](https://community.hitpaw.com/c/hitpaw-fotorpea/6.md?page=2)