# HitPaw stopped working and Lifetime license is not lifetime **URL:** \ **Category:** FAQ\ **Created:** [November 30, 2025, 5:44pm UTC](https://community.hitpaw.com/t/hitpaw-stopped-working-and-lifetime-license-is-not-lifetime/3200 "2025-11-30T17:44:05Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![jacky89](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@jacky89](https://community.hitpaw.com/u/jacky89)\ **Post date:** [November 30, 2025, 5:44pm UTC](https://community.hitpaw.com/t/hitpaw-stopped-working-and-lifetime-license-is-not-lifetime/3200/1 "2025-11-30T17:44:05Z")
All of a sudden none of the models in Video AI work anymore. Was my account disabled by Hitpaw? I just purchased this lifetime license not too long ago. I did a clean install with the latest NVIDIA drivers and uninstalled and reinstalled Vikpea and still get the same error. Does Vikpea require a certain version of CUDA or TensorRT installed? I installed CUDA v12.0 and also CUDA v13.0 took kit from NVIDIA website and I also installed Nvidia TensorRT-10.14.1.48.Windows.win10.cuda-13.0 which is the latest version and added the path to the system variables but I still get this error. All of my harddrives have terrabytes of free space. Does Vikpea require a certain version of Python, Pytorch, CUDA, TensorRT installed? I don’t have any issues with my other AI video enhance software such as Topaz, Aiarty, WinxVideo, Unifab, SVFI, etc. I only have issues with Vikpea. Please help!!! I like the General Restoration Model in Vikpea alot and that is the only model I use in the whole Vikpea collection. It is better than Topaz models in many non-upscale scenarios. ![Image2](https://canada1.discourse-cdn.com/flex008/uploads/hitpaw/original/1X/6cd4e0ac5e18bfd24c256c35166b5e626949b002.jpeg) ![Image1](https://canada1.discourse-cdn.com/flex008/uploads/hitpaw/original/1X/417fa86b8b49935d6034b3ba4e2a6e806126df53.jpeg) I was going to install Hitpaw Vikpea on another PC to test but saw that the perpetual lifetime license I bought is limited to only 3 Unbind Attempts so that is NOT a lifetime license!!! Therefore I didn’t want to lose an unbind because in the future when I upgrade my PC motherboard/CPU I will quickly run out of Unbind Attempts and lose my “perpetual” license!!! Please remove this limitation! All the other software I bought with perpetual lifetime licenses DO NOT have this limitation!!! As long as we have our Vikpea license on only 1 machine at any time, why does it matter how many unbinds we do? Please remove the remaining unbind limit! ![image](https://canada1.discourse-cdn.com/flex008/uploads/hitpaw/original/1X/fa8011d5d7c4b97995417297ecfca98badc382a8.png) ---
**Author:** ![OliviaJones](https://avatars.discourse-cdn.com/v4/letter/o/22d042/32.png) [@OliviaJones](https://community.hitpaw.com/u/OliviaJones)\ **Post date:** [December 19, 2025, 7:02am UTC](https://community.hitpaw.com/t/hitpaw-stopped-working-and-lifetime-license-is-not-lifetime/3200/2 "2025-12-19T07:02:25Z")
Thanks for your feedback. To help you better, feel free to contact our Support Team: [support@hitpaw.com](mailto:support@hitpaw.com) ---
**Author:** ![OliviaJones](https://avatars.discourse-cdn.com/v4/letter/o/22d042/32.png) [@OliviaJones](https://community.hitpaw.com/u/OliviaJones)\ **Post date:** [January 14, 2026, 11:01am UTC](https://community.hitpaw.com/t/hitpaw-stopped-working-and-lifetime-license-is-not-lifetime/3200/6 "2026-01-14T11:01:38Z")
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**Author:** ![OliviaJones](https://avatars.discourse-cdn.com/v4/letter/o/22d042/32.png) [@OliviaJones](https://community.hitpaw.com/u/OliviaJones)\ **Post date:** [January 14, 2026, 11:02am UTC](https://community.hitpaw.com/t/hitpaw-stopped-working-and-lifetime-license-is-not-lifetime/3200/7 "2026-01-14T11:02:26Z")
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**Author:** ![OliviaJones](https://avatars.discourse-cdn.com/v4/letter/o/22d042/32.png) [@OliviaJones](https://community.hitpaw.com/u/OliviaJones)\ **Post date:** [January 14, 2026, 11:02am UTC](https://community.hitpaw.com/t/hitpaw-stopped-working-and-lifetime-license-is-not-lifetime/3200/8 "2026-01-14T11:02:42Z")