"Trying to colorize an old low resolution black and white photo. I started this last night and now about 10 hours later it is still processing. My computer is fast (PhotoGlory colors in seconds). Is this normal or am I doing something wrong?"

HitPaw FotorPea FAQ
1

No, this is not normal. While processing time depends on photo size and model, it typically takes under 2 minutes, even for complex images. If it’s been stuck for hours:

  1. Try reloading the image and restarting the process.
  2. Ensure you’re using the latest software version.
  3. Check your internet connection (AI features require it).

If the issue continues, please send the image file and system info to our support team for deeper diagnostics.

2

Did you ever get a resolution to this problem. I experienced the same thing trying to use thr free trial and it just spun. I waited several minutes and then tried to restart the process, but got same result. Now I think I’ve exhausted my free trial credits.

3

Hello there, if the issue persists, please don’t hesitate to contact our support team and get help.

Support Team Email: support@hitpaw.com