HitPaw stopped working and Lifetime license is not lifetime

All of a sudden none of the models in Video AI work anymore. Was my account disabled by Hitpaw? I just purchased this lifetime license not too long ago. I did a clean install with the latest NVIDIA drivers and uninstalled and reinstalled Vikpea and still get the same error. Does Vikpea require a certain version of CUDA or TensorRT installed? I installed CUDA v12.0 and also CUDA v13.0 took kit from NVIDIA website and I also installed Nvidia TensorRT-10.14.1.48.Windows.win10.cuda-13.0 which is the latest version and added the path to the system variables but I still get this error. All of my harddrives have terrabytes of free space. Does Vikpea require a certain version of Python, Pytorch, CUDA, TensorRT installed?

I don’t have any issues with my other AI video enhance software such as Topaz, Aiarty, WinxVideo, Unifab, SVFI, etc. I only have issues with Vikpea. Please help!!! I like the General Restoration Model in Vikpea alot and that is the only model I use in the whole Vikpea collection. It is better than Topaz models in many non-upscale scenarios.

I was going to install Hitpaw Vikpea on another PC to test but saw that the perpetual lifetime license I bought is limited to only 3 Unbind Attempts so that is NOT a lifetime license!!! Therefore I didn’t want to lose an unbind because in the future when I upgrade my PC motherboard/CPU I will quickly run out of Unbind Attempts and lose my “perpetual” license!!! Please remove this limitation! All the other software I bought with perpetual lifetime licenses DO NOT have this limitation!!! As long as we have our Vikpea license on only 1 machine at any time, why does it matter how many unbinds we do?

Please remove the remaining unbind limit!

Thanks for your feedback. To help you better, feel free to contact our Support Team: support@hitpaw.com